Refund policy

Cancellation policy & cancellation form

A. Cancellation policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Sinan Askin, Rengershäuserstraße 78, 34132 Kassel, Germany, email: info@elisya.de) of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or email). You can use the attached sample cancellation form for this purpose, but this is not mandatory.

You can also electronically fill out and submit the sample cancellation form or another clear statement on our website https://niaara.de/pages/widerrufsbelehrung. If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).

To meet the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

In the case of a return, the postage costs for the return shipment are borne by the customer.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

1) Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

Sinan Askin
Rengershäuserstraße 78
34132 Kassel
Germany
E-mail: info@elisya.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only if notification is made on paper)

_________________________
Date

(*) Delete as appropriate